Frequently Asked Questions | Database Hosting

General Questions
- We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email. If you didn't find answers in the frequently asked question list, feel free to contact us
- Our philosophy is to provide managed hosting services for database with affordable prices to small and medium-sized businesses.
- Currently, we have five data centers located in Dallas, Texas; Bend, Oregon; Charlotte, North Carolina; Denver, Colorado; and Kansas, City Missouri. When you order an application hosting service, you can choose the location that is closer to your target audience.
- There are two ways to reset the password of your account. For detailed steps, please refer to the guide article.
Sales Questions
- Yes. For each account, permitted concurrent free-trial deployments are up to 3.
- Yes. You can test our network speed at the Data Centers page.
- Yes. We offer a 99.9% uptime guarantee for our network and all servers.
- The deployment on our platform can be a matter of minutes, even seconds.
- All IRC is strictly forbidden on our network. Any host found running either an IRC client or server will face suspension or cancellation of our services.
- In the free-trial period, you will be able to enjoy our paid services for free.
- To start a free trial, please sign up first at Cloud Clusters Inc, then go to the application pricing page to start a free trial of your interested plan.
- If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront. If you need help on this, please refer to the link.
- Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
- We offer a step-by-step guide article for this topic.
- Yes, you can. Please refer to the guide article on the 'Documentation' page.
Technical Questions
- Yes. The SSL connection is enabled by default for each newly created database on our cloud hosting platform for database.
- Yes. Regular automatic backup is included in every database hosting plan on our Kubernetes-powered platform.
- Yes. You can create manual backups in our hosting control panel and download them.
- No. We do not set limits on the access to your database.
- No. Applications on our fully Kubernetes-powered platform are entirely isolated and own dedicated resources.
- We currently support the private cloud from our data centers in Dallas, Bend, Charlotte, Denver, and Kansas City. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.
- Yes, our control panel supports real-time resource usage monitoring. Please refer to this guide article on how you can do it.
Billing Questions
- Currently, we accept payment in US Dollars only.
- Currently, we accept PayPal and credit card.
- You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.
- Please refer to the guide article.
- Please log in to your control panel and navigate to 'My Applications' to update your billing cycle.